Privacy Policy

Top Dog Industries LLC ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, or communicate with us.

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By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

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We collect different types of information to provide and improve our services. This may include:

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A. Personal Information You Provide to Us

When you contact us, request a quote, or use our services, we may collect:

• Contact Information: Name, email address, phone number, mailing address.

• Service Details: Information related to the services you request, including project specifications.

• Payment Information: If you make a payment, we collect necessary billing information, such as your credit/debit card details, invoicing address, and transaction records.

• Communication Information: Any details provided in emails, messages, or phone calls, including customer inquiries, feedback, or service requests.

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B. Information Collected Automatically

When you visit our website, we may automatically collect information about your device and usage, including:

• Log Data: Your IP address, browser type, operating system, referring/exit pages, and the date and time of your visit.

• Cookies & Tracking Technologies: We may use cookies, pixels, and similar technologies to enhance website performance, analyze visitor behavior, and customize content. You can control cookie settings in your browser.

 

C. Information from Third Parties

We may receive data from third-party sources, such as:

• Marketing Partners: Data from advertising campaigns and referral programs.

• Payment Processors: Transaction confirmations and fraud detection information.

 

2. How We Use Your Information

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We use your personal information to:

• Provide and manage our services (e.g., scheduling pipe inspections, cleaning, or emergency responses).

• Process transactions and send confirmations, invoices, or receipts.

• Communicate with you, including responding to inquiries, providing customer support, and sending service-related updates.

• Improve our website by analyzing visitor behavior and website performance.

• Enhance security, fraud prevention, and legal compliance.

• Conduct marketing and promotional activities (you can opt-out anytime).

 

We do not sell or rent your personal information to third parties.

 

3. Sharing & Disclosure of Your Information

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We may share your information in the following circumstances:

 

A. Service Providers

We may share your information with trusted third-party providers who assist us in delivering our services, such as:

• Payment processors (to securely process transactions).

• IT and hosting providers (to manage our website and data security).

• Marketing agencies (to improve customer outreach).

 

B. Legal Compliance & Safety

We may disclose your information if required by law or to:

• Comply with legal obligations, court orders, or regulatory requirements.

• Investigate fraud, security threats, or illegal activity.

• Protect the rights, safety, and property of Top Dog Industries, our employees, and clients.

 

C. Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

 

4. Data Security

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We take reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

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• Encryption of sensitive data during transmission.

• Secure payment processing through industry-standard encryption protocols.

• Restricted access to personal data, available only to authorized personnel.

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Despite our efforts, no system is 100% secure, and we encourage you to take precautions when sharing personal information online.

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5. Your Rights & Choices

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Depending on your location, you may have certain rights over your personal information, including:

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• Right to Access: Request a copy of the personal information we hold about you.

• Right to Correct: Request corrections to inaccurate or outdated information.

• Right to Delete: Request the deletion of your personal data (subject to legal and contractual obligations).

• Right to Opt-Out: Decline marketing communications or tracking cookies.

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To exercise these rights, contact us at richard@topdogind.com or call (561) 629-7121.

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6. Cookies & Tracking Technologies

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We use cookies and similar tracking technologies to:

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• Improve website functionality and user experience.

• Analyze traffic and visitor interactions.

• Customize content and advertising.

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Managing Cookies: You can adjust your browser settings to refuse some or all cookies. Note that disabling cookies may affect certain website features.

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7. Third-Party Links & Services

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Our website may contain links to third-party websites, such as payment processors, social media platforms, or partner companies. We are not responsible for their privacy practices and encourage you to review their policies before submitting personal information.

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8. Data Retention

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We retain your personal information only for as long as necessary to:

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• Fulfill the purposes outlined in this Privacy Policy.

• Comply with legal and financial record-keeping requirements.

• Resolve disputes and enforce agreements.

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Once no longer needed, your data is securely deleted or anonymized.

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9. Changes to This Privacy Policy

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We may update this policy to reflect legal changes or business practices. When we do:

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• We will update the "Effective Date" at the top of this page.

• If major changes occur, we will notify users via email or website alerts.

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We encourage you to review this policy periodically to stay informed.

 

10. Contact Us

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For questions, concerns, or to exercise your privacy rights, contact us:

 

Top Dog Industries LLC
3114 Tuxedo Ave
West Palm Beach, FL 33405

Phone: (561) 629-7121
Email:  richard@topdogind.com